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According to an Associated Press article by Scott Mayerowitz (twitter.com/globetrotscott) that hasn't received the attention it deserves, Secretary of Transportation Ray LaHood has determined that the airlines should henceforth refund the $25 baggage fee not simply for luggage that is lost but also for luggage that is delivered to the passenger more than two hours late. And since there are apparently millions of suitcases each year whose delivery is delayed to that extent, the airlines are going berserk.
The Department of Transportation needs to hear support from us consumers for regulations they are promulgating in our behalf. Such comments cause them to dig in their heels and courageously face the airlines' onslaught. Among other things, the proposed regulation will require (in effect) that airlines assign a sufficient number of baggage handlers to unload and deliver luggage, which is certainly not the case now, as any passenger who has waited 40 minutes and more to get their luggage will attest. Certainly, if baggage is delayed by two hours (or lost), the least that can be done is to refund that confounded $25 luggage fee.
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